Customer Service Policy

We aim to provide friendly and consistent support for all shoppers.
All support communications are handled through the Contact page on our website. We recommend you submit all questions, order inquiries, return requests, product questions, and feedback via this channel.

We will review your message and respond as promptly as possible. Please include your order reference when you reach out about an existing order to help us assist you faster.

Our service covers order status checks, shipping clarification, return guidance, product usage questions, and general site questions. Our customer service team cannot alter fixed policy terms including shipping timelines, refund rules, and eligibility requirements for returns.

We treat every customer fairly. We expect all communications with our support team to remain respectful. We reserve the right to stop responding to abusive, harassing, or unreasonable messages.

All order pricing, refunds, and settlement are processed in USD.